How to Book Food on Running Trains – IRCTC
Indian Railway Catering and Tourism Corporation Limited (IRCTC) is offering many passenger-friendly services, the main among them are e-catering services by IRCTC. Here you can get all the details regarding e-catering services including booking, cancellation, refund policy, etc. Regarding How to Order Food in Train via Online or Pantry or Mobile App etc.
- IRCTC e-Catering App Download: Food on Track
- Optional Catering Services in Trains
- The menu on Rail App by IRCTC
- IRCTC Fast Food Delivery in Trains & Stations
Methods to Book Food in Trains
Train Passengers can simply order fresh and hygienic food in simple ways. The following are the steps in details about how to book food in trains.
Ordering via Pantry Car
The passengers can simply place the food order on the first instance from the pantry car on the train itself and enjoy the different varieties of food.
IRCTC E-Catering
You can also order your food online through IRCTC
E-Catering services is of delivery of pre-ordered meals (by selection) at the seat/berth on the train, which includes:-
- Pre-ordered meal (along with Rail neer/approved PDW, Beverages) in packaged form.
- Delivery of Meals as per the schedule of train at the station.
- Delivery of Pre-ordered meal along with bill/invoice.
The passenger can order food online while traveling, here are the steps.
- Visit e-catering site via irctc.co.in or https://www.ecatering.irctc.co.in/
- Enter the 10 digit PNR (Passenger name record) number
- Enter your details including Name, mobile number, email id, etc
- The passenger has to choose his/her station (The station will be displayed in the drop-down menu)
- Following this, a new page with the vendor menu will open (including food prices)
- From the MENU, the passenger can choose the vendor and the food item
- Then, the passenger has to select the mode of payment.
- Pay can be done using any of the payment modes, the order will be confirmed.
How to Order Food on Running Train?
Passenger can order food on the train from various restaurants and food outlets through IRCTC just by following a few steps. Passenger can either order food using IRCTC’s official e-catering website its app called “Food on Track”. Additionally, passenger can order food by placing a call on IRCTC’s food delivery toll-free number (1323). Passenger should keep their ticket details handy, as passenger will be asked to full in those details while ordering. Furthermore, make sure to fill in the correct details. Because their valuable time and effort matter to IRCTC, only if the details are correct will the delivery person be able to reach passenger at the earliest.
IRCTC Introduced Online Food Order via WhatsApp
Passengers have the option to order food on the train for themselves and their family. Passenger should note that passenger could order food for a maximum of 15 people using this service. However, IRCTC’s services are not limited to only 15 people, passenger may place group orders for more than 15 people as well. In case of a bulk order generally involves heavy transactions, passenger should be properly assisted.
The food you ordered will be delivered to your seat at your preferred station. Once the transaction is completed, the passenger and the service provider will receive an email and SMS, which will have all the details of the food order.
A verification OTP will also be sent to the passenger, which will be used by the service provider on the mobile application at the time of food delivery.
Two additional e-mail and SMS will be sent the passenger:
The passenger will receive the second email or SMS, 2 hours before the scheduled delivery time at the station.
The passenger will receive the first e-mail or SMS, 24 hours before the scheduled delivery time at the station.
Book a Meal/Food through a call
The passenger can also order their food in train via phone call at 1323. The food will be delivered to your seat at your preferred station. But the oder you place will minimum take around 60 minutes.
Book a Meal/Food through an SMS
Passenger can order food in trains by sending SMS to 139 and typing MEAL. The food will be delivered to your seat at your preferred station.
Food on track mobile app
The passenger can also order a full four – course meal while traveling in train via IRCTC food ordering app name “Food on Track”
Terms and Conditions
- The customer may pre-order the meal on-line on e-catering service anytime after booking of the ticket and up to 02 hours of the scheduled arrival of the train.
- The Customer shall be a bonafide Rail passenger having a valid railway ticket with PNR.
Food Cancellation
Passenger can also cancel the food order, steps are following.
- Prior to 02 hours of delivery, booking of a meal can be canceled. In cases where the vendor has opted delivery time, less than 02 hrs, orders can be canceled within 05 minutes from the time of booking.
- No revision/cancellation is permitted within 02 hours of the scheduled arrival time of the train at the selected station.
- Cancellation is not allowed at the time of delivery of the pre-ordered meals.
- Any amendment is subject to the cancellation of the previous booking.
- Revision in the booking of e-catering service may be allowed subject to the condition that customer cancels the previous booking of the meal.
Refund Policy
- If the amount gets debited from customer account and orders are not being confirmed due to technical reasons IRCTC will refund the entire amount (as a credit to the relevant credit /debit card account used for the transaction).
- IRCTC offers no guarantees whatsoever for the accuracy or timeliness of the refunds reaching the Customer’s bank accounts.
- In case the train is canceled by the Railways due to accidents, breaches or floods, Bandh or Rail Roko agitation, etc- full refund of the entire amount will be granted provided the customer cancels the order. On line cancellation of such cases can be done up to 72 hrs after the scheduled delivery time. However, there shall be no auto refund, the passenger shall have to make claim for refund in such cases.
- In case a train is running late, and reaches the meal delivery station beyond the service time; i.e. after 2200 hrs; the delivery of meal is not guaranteed by IRCTC. In such a case, if food is not delivered to passengers, a full refund shall be made.
- In the event of the vendor of IRCTC failing to make the delivery for any reason whatsoever, the customer has to make a claim of refund either by giving feedback or by calling customer care within 05 days of the scheduled delivery day, failing which order would be deemed to be delivered and no claim for refund would be entertained thereafter.
- It is clarified that, by placing an order(s) through e-catering services, a customer unconditionally and fully accepts all the above terms and conditions of e-catering services.
Coupon
Conditions For Issuance And Usage Of Coupon
- The coupon code is non transferable to another user.
- Only one coupon can be used at one time.
- Applicable on both prepaid and COD orders.
- Validity of coupon is for 6 months from the date of issue.
- In case of non delivery, your coupon will be treated as unused coupon and one additional coupon will be issued.
- In case of cancellation of order on which coupon is applied, coupon will be treated as unused.
Catering Complaints
Passenger can lodge complaints about food quality or any other issues related to the Railways food service.
- Customer Care Toll – free number
- Rail MADAD app
Menu and Rates of e-Catering by IRCTC
Menu and Rates of E-catering services by IRCTC are following.
| Item | Description (May vary station to station) | Price in Rupees (Price May Vary) | Available at Stations |
|---|---|---|---|
| Margherita Medium | Single cheese topping | 258.4 to 264 | Ahmedabad Jn, Agra Cantt, Allahabad Jn, Aligarh Jn, Amritsar Jn, Alwar, Bhubaneswar, Mumbai Central, Bharuch Jn, Begampet, Vadodara Jn, Vijayawada Jn, Kanpur Central, Mumbai Cst, Dehradun, Guntur Jn, Hyderabad Decan, Jammu Tawi, Jaipur, Jalandhar City, Katra, Lucknow Nr, Muzaffarnagar, Chennai Egmore, Mathura Jn, Mysore Jn, New Delhi, Nasik Road, Patna Jn, Pathankot, Puri, Raja Ki Mandi, Ranchi, Bangalore Cy Jn, Secunderabad Jn, Saharanpur, Ambala Cant Jn, Vapi, Vishakapatnam, And Warangal |
| Farm House Medium | Onion, Crisp Capsicum, Mushroom and Tomato | 364.1 to 372 | Same as above |
| Peppy Paneer Medium | Paneer, Crisp Capsicum and Red Paprika | 446.3 to 456 | Same as above |
| Cloud 9 Medium | Onion, Tomato, Crisp Capsicum, Babycorn,Paneer,Jalapeno | 510.9 to 522 | Same as above |
| Margherita Large | Single Cheese Topping | 463.9 to 474 | Same as above |
| Farm House Large | Onion, Crisp Capsicum, Mushroom and Tomato | 581.3 to 594 | Same as above |
| Peppy Paneer Large | Paneer, Crisp Capsicum and Red Paprika | 663.6 to 678 | Same as above |
| Cloud 9 Large | Onion, Tomato, Crisp Capsicum, Babycorn,Paneer,Jalapeno | 745.8 to 761 | Same as above |
| Cheese and BBQ Medium | Cheese and Barbeque Chicken Pizza | 364.1 to 372 | Same as above |
| Chicken Fiesta Medium | Chunky Chicken, Spicy Chicken, Onion And Crisp Capsicum | 446.3 to 456 | Same as above |
| Chef's Chicken Choice Medium | Double Smoked Chicken, Black Olives, Crisp Capsicum and Red Paprika | 510.9 to 522 | Same as above |
| Chicken Dominator Medium | Smoked chicken, double barbeque chicken,exotic chicken salami, Hot'n' spicy chicken and zesty chicken sauage | 569.6 to 582 | Same as above |
| Cheese and BBQ Large | Cheese and Barbeque Chicken pizza | 581.3 to 594 | Same as above |
| Chicken Fiesta Large | chunky chicken, spicy chicken, onion and Crisp capsicum | 663.6 to 678 | Same as above |
| Chef's Chicken Choice Large | Double smoked chicken, black olives, crisp capsicum and Red paprika | 722.3 to 738 | Same as above |
| Chicken Dominator Large | smoked chicken, double barbeque chicken,exotic chicken salami, Hot'n' spicy chicken and zesty chicken sauage | 798.6 to 816 | Same as above |
| Veg Deluxe/Maharaja/SPECIAL/ Thali | Paneer Veg , Mix Veg , Dal , Veg Pulao, Butter Nan, Papad , pickle, salad and sweet dish. | 130 TO 170 | Jalgaon Jn, Nasik Road, Shoranur, Kharagpur, Surat, Patna, Aligarh, Jaipur, Habibganj...... |
| Non Veg Deluxe/Maharaja/SPECIAL/ Thali | Chicken Curry, Mix Veg , Dal , Veg Pulao, Butter Nan, Papad, pickle, salad and sweet dish. | 140 TO 220 | Jalgaon Jn, Nasik Road, Shoranur, Kharagpur, Patna, Aligarh, Habibganj...... |
| Veg Thali | Rice, Prantha/Puri/Roti, Dal , curd/raita, Veg Dish and salad. | 40 TO170 | Katpadi Jn, Coimbatore Jn, Chennai Central, Nagpur....... |
| Non Veg Thali | Rice, Prantha/Puri/Roti, Dal, curd/raita, Chicken curry and salad. | 40 TO 200 | Katpadi Jn, Coimbatore Jn, Chennai Central, Nagpur....... |
| Vegetable Biryani | Vegetable Biryani with raita | 50 TO 170 | Bangalore, Jabalpur, Yadgir, Hyderabad...... |
| Chicken Biryani | Chicken Biryani with Raita | 60 TO 190 | Bangalore, Thiruchirapalli, Yadgir, Hyderabad... |
| Boneless Strips | Tender, crispy and juicy boneless strips of Chicken. A unique treat! | 128.73 | New Delhi,Kacheguda,Vishakapatnam And Yeshwantpur |
| Boneless Strips | Tender, crispy and juicy boneless strips of Chicken. A unique treat! | 235.02 | New Delhi,Kacheguda,Vishakapatnam And Yeshwantpur |
| Chicken Meal | A complete Meal, loaded with 2 pc of Hot and Crispy Chicken and Hot Wings. Served with a Pepsi Pet bottle | 254.63 | New Delhi,Kacheguda,Vishakapatnam And Yeshwantpur |
| Chicken Popcorn Rice Bowl | A complete meal in a bowl, loaded with KFC's exotic rice, flavourful gravy, with a topping of Chicken Popcorn | 116.92 | New Delhi,Kacheguda,Vishakapatnam And Yeshwantpur |
| Chicken Popcorn Rice Bowl and Pepsi | A complete meal in a bowl, loaded with KFC's exotic rice, flavourful gravy, with a topping of Chicken Popcorn. Served with Pepsi pet bottle | 154.24 | New Delhi,Kacheguda,Vishakapatnam And Yeshwantpur |
| Dips Bucket | 12 cispy boneless chicken strips with 4 tasty dips | 537.36 | New Delhi,Kacheguda,Vishakapatnam And Yeshwantpur |
| Fiery Chicken Meal | A complete Meal, loaded with 2 pc of Fiery Grilled Chicken and Hot Wings. Seved with a Pepsi Pet bottle | 254.63 | New Delhi,Kacheguda,Vishakapatnam And Yeshwantpur |
| Fiery Grilled chicken | Marinated and seasoned with a blend of herbs and spices, and then grilled to perfection | 317.69 | New Delhi,Kacheguda,Vishakapatnam And Yeshwantpur |
| Fiery Grilled chicken | Marinated and seasoned with a blend of herbs and spices, and then grilled to perfection | 471.22 | New Delhi,Kacheguda,Vishakapatnam And Yeshwantpur |
| Fiery Grilled chicken | Marinated and seasoned with a blend of herbs and spices, and then grilled to perfection | 589.32 | New Delhi,Kacheguda,Vishakapatnam And Yeshwantpur |
| Grilled Bowl | A complete meal in a bowl, loaded with KFC's exotic rice, flavourful gravy, with a topping of Fiery Grilled Chicken | 147.63 | New Delhi,Kacheguda,Vishakapatnam And Yeshwantpur |
| Grilled Bowl and Pepsi | A complete meal in a bowl, loaded with KFC's exotic rice, flavourful gravy, with a topping of Fiery Grilled Chicken. Served with Pepsi pet bottle | 188.49 | New Delhi,Kacheguda,Vishakapatnam And Yeshwantpur |
| Group Meal | An amazing meal put together for your friends and family. Dig into tender, juicy Boneless strips (4 pc) and the famous Hot and Crispy Chicken (4 pc) with Hot Wings (6 pc) to munch on and 2 Pepsi pet bottles to quench all your thirst | 633.26 | New Delhi,Kacheguda,Vishakapatnam And Yeshwantpur |
| Hot and Crispy Chicken L | Treat your tastebuds to spicy, crunchy, juicy chicken that sets your taste buds alight | 589.32 | New Delhi,Kacheguda,Vishakapatnam And Yeshwantpur |
| Hot and Crispy Chicken M | Treat your tastebuds to spicy, crunchy, juicy chicken that sets your taste buds alight. | 471.22 | New Delhi,Kacheguda,Vishakapatnam And Yeshwantpur |
| Hot and Crispy Chicken S | Treat your tastebuds to spicy, crunchy, juicy chicken that sets your taste buds alight. | 317.69 | New Delhi,Kacheguda,Vishakapatnam And Yeshwantpur |
| Hot Wings | KFC's No. 1 fully masaaledar snack! Chicken wings smeared with a lip smacking lemon chilli flavour. | 140.54 | New Delhi,Kacheguda,Vishakapatnam And Yeshwantpur |
| Hot Wings Bucket | 24 pcs of KFC's No. 1 fully masaaledar snack! Chicken wings smeared with a lip smacking lemon chilli flavour. | 560.98 | New Delhi,Kacheguda,Vishakapatnam And Yeshwantpur |
| Krispy Potato Bowl | A complete meal in a bowl, loaded with KFC's exotic rice, flavourful gravy, with a topping of Krispy Potato patty. | 105.11 | New Delhi,Kacheguda,Vishakapatnam And Yeshwantpur |
| Krispy Potato Bowl and Pepsi | A complete meal in a bowl, loaded with KFC's exotic rice, flavourful gravy, with a topping of Krispy Potato patty. Served with Pepsi pet bottle | 142.43 | New Delhi,Kacheguda,Vishakapatnam And Yeshwantpur |
| Rajma Chawal | Rajma Chawal is the most famous North Indian delicacy made with red kidney beans cooked in tomato onion gravy and served with White Rice. | 64.15 | New Delhi |
| Chicken Curry Chawal | Chicken curry is tender pieces of Chicken cooked in delicious gravy with Indian Spices, served with Rice or Roti. | 98.54 | New Delhi |
| Paneer ki Sabzi with Ulte Tawe ke Paranthe | Tender Paneer cubes cooked in rich onion tomato gravy with grouded indian spices, served with thin indian bread from Lucknow region. | 98.54 | New Delhi |
| Chicken Curry With Ulte Tawe ke Paranthe | Tender Chicken cooked in rich onion tomato gravy with grouded indian spices, served with thin indian bread from Lucknow region. | 98.54 | New Delhi |
| Amritsari Kulcha Aloo With Chhole | Potato stuffed kulchas served with curd, mint chutney and chhole | 117.72 | New Delhi |
| Amritsari Kulcha Paneer With Chhole | Paneer stuffed kulchas served with curd, mint chutney and chhole | 128.3 | New Delhi |
| Amritsari Kulcha Pyaz With Chhole | Onion stuffed kulchas served with curd, mint chutney and chhole | 117.72 | New Delhi |
| Samosa with Chole | Fried Indian snack with potatoes, peas, onion and served with Chhole. | 64.15 | New Delhi |
| Mini Thali Veg | Served with Dal Tadka, Vegtable Curry,Boondi Raita, Laccha Pyaz and Whole wheat Roti. | 117.72 | New Delhi |
| Mini Thali N Veg | Served with Dal Tadka, Chicken Curry Curry,Boondi Raita, Laccha Pyaz and Whole wheat Roti. | 128.3 | New Delhi |
| Thali Veg | Served with Dal Makhani, Kadai Paneer Curry ,Boondi Raita, Laccha Pyaz,White Rice,Gulab Jamun ,with Whole wheat Roti. | 197.09 | New Delhi |
| Thali N Veg | Served with Dal Makhani, Kadai Chicken Curry ,Boondi Raita, Laccha Pyaz,White Rice,Gulab Jamun ,with Whole wheat Roti. | 206.34 | New Delhi |
FAQ
✅ How do the passengers know, when the booking of meal is confirmed?
On completion of the transaction, SMS and email shall be generated and sent to the customer immediately as well as 02 hours before the scheduled delivery time and the SMS and email be also be forwarded to the customer 24 hours before the scheduled delivery time.
✅ How will make payment for meal booked?
Passengers can make payment through e-payment if meals are booked on the website, and in case of meal ordered through phone and SMS, the payment is to be made in cash to the delivery staff at the time of receiving the pre-ordered meal.
✅ If meal is not delivered, whom do contact?
Passengers may contact the e-catering Call Center on the number 1323.
✅ How will a passenger make payment for meal booked?
Passengers can make payment through e-payment if the meal is booked on the website and in case of meal ordered through phone and SMS, the payment is to be made in cash to the delivery staff at the time of receiving the pre-ordered meal.
✅ How do a passengers know, when the booking of meal is confirmed?
On completion of the transaction, SMS and email shall be generated and sent to the customer immediately as well as 02 hours before the scheduled delivery time, and the SMS and email be also be forwarded to the customer 24 hours before the scheduled delivery time.
✅ How can a passenger book e-catering service through phone?
The passenger may book an e-catering service by calling 1324 for waitlisted as well as a confirmed ticket. The booking shall be made by the call center executive and subsequently, the passenger shall be informed of confirmed meal booking through SMS and email.
- The SMS and email shall have the details of the order. The SMS content to the passenger shall have an OTP which will be used for verification by the service provider on the mobile application at the time of delivery of the meal.
- In addition to the above SMS and email at the time of booking of the meal, SMS and email shall again be forwarded to the passenger 02 hours before the scheduled delivery time at the station for the convenience of the customer. Further, an email shall also be sent to the passenger 24 hours before the scheduled delivery time at the station.
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- Food Vending Machines at Railway Stations
- New Catering Policy 2017 by IRCTC