Kolkata Metro Rail

Kolkata Metro Rail

Kolkata is the main business, commercial and financial hub of eastern India and the northeastern states. It is also a major commercial and military port, and the only city in eastern India to have an international airport. Details of India’s First Metro i.e Kolkata Metro Rail are here.

At present, the metro system consists of three lines: the North-South Corridor comprising 26 stations, the East-West Corridor with 8 stations, and the Joka-Esplanade Corridor featuring 6 stations.

• ✅Kolkata Metro : Time Table
• ✅ Fares 
• General Rules
• ✅ Helpline Numbers
• Refund Rules
• Kolkata Metro ~ News Updates
  • Pick Up and Drop Off (PUDO) Facility at Sealdah Metro Station Started
• Kolkata Metro – Station List
• QR Code Based Ticketing System in Kolkata Metro Corridor
• Kolkata Metro Rail Smart Cards
  • Metro’s Smart Card to Cost Rs. 150/- from 01.06.2023
• Kolkata Metro Rail : E-Pass

Kolkata Metro : Time Table

✅ Fares 

Rationalisation of Fare Structure of Metro Railway Kolkata applicable for All Corridors ~ 03.03.2023

Metro Railway’s fare is the minimum amongst all the Metros in operation in India. Metro fare is also the lowest in comparison to road transport in the city of Kolkata.

The Metro Railway in Kolkata has revised its fare structure for all corridors. A circular dated 17.03.2023 announced the approval by the Ministry of Railways for Kolkata Metro Railway’s proposal regarding composite tickets and fares for the N-S corridor and the new Orange line section. Uniform rates will apply to Tourist Smart Cards. However, the pricing strategy for Tourist Smart Cards will be subject to periodic review every 6 months to evaluate its impact on the overall revenue

Fare of Joka – Taratala

Minimum Fare Rs. 5/- and Maximum Rs. 20/-

Commercial services o­n Joka-Taratala stretch of Joka-Esplanade Metro route (Purple Line) is going to start from 02.01.2023. Railway Board has approved the fare structure o­n this route. Minimum fare for travelling o­n this route will be Rs. 5/- and the maximum fare will be Rs. 20/-. The fare chart o­n this line is given below:

Kolkata Metro Railway : Fare of Joka - Taratala
	Joka	Thakurpukur	Sakher Bazar	Behala Chowrasta	Behala Bazar	Taratala
Joka	0	Rs.5/-	Rs.10/-	Rs.10/-	Rs.20/-	Rs.20/-
Thakurpukur	Rs.5/-	0	Rs.5/-	Rs.10/-	Rs.10/-	Rs.20/-
Sakher Bazar	Rs. 10/-	Rs.5/-	0	Rs.5/-	Rs.10/-	Rs.10/-
Behala Chowrasta	Rs.10/-	Rs.10/-	Rs.5/-	0	Rs.5/-	Rs.10/-
Behala Bazar	Rs.20/-	Rs.10/-	Rs.10/-	Rs.5/-	0	Rs.5/-
Taratala	Rs.20/-	Rs.20/-	Rs.10/-	Rs.10/-	Rs.5/-	0
Concession for Tourist Smart Card
Type	Cost (Rs.)	Security Deposit (Rs.)	Validity (Days)
I	250/-	80/-	Unlimited for 3 days
II	550/-	80/-	Unlimited for 5 days

Fares – North South Corridor and East West Corridor

Station to Station Fare Structure of Metro Railway, Kolkata

Fare Chart of North – South Metro between Dakshineswar – Kavi Subhash ~ 23.02.2021

Kavi Subhash – Dakshinewar

Rs.25

Fare Chart of East – West Metro from Central Park

Karunamoyee	Rs.5
City Center	Rs.5
Salt Lake Sector – V	Rs.10
Bengal Chemical	Rs.10
Salt Lake Stadium	Rs.10

Fare Chart of East – West Metro from Salt Lake Sector – V

Karunamoyee	Rs.5
Central Park	Rs.10
City Center	Rs.10
Bengal Chemical	Rs.10
Salt Lake Stadium	Rs.10

Fare Chart of East – West Metro from Salt Lake Stadium

Bengal Chemical	Rs.5
City Center	Rs.5
Central Park	Rs.10
Karunamoyee	Rs.10
Salt Lake Sector – V	Rs.10

For North – South corridor:

I. Single Journey Token

Zone	Distance	Fare in Rs.
Zone-I	Up  to  5 KM	5
Zone-II	>5 KM to 10 KM	10
Zone-III	>10 KM to 15 KM	15
Zone-IV	>15 KM to 20 KM	15
Zone-V	>20 KM to  25 KM	20
Zone-VI	>25 KM to  30 KM	25

II. Smart Card(Stored Value)

Recharge Value (Rs.)	Gained Value (Rs.)	Validity
100.00	110.00	365 days
200.00	220.00	365 days
300.00	330.00	365 days
500.00	550.00	365 days
1000.00	1100.00	365 days

III. Tourist Smart Card

Type	Cost (Rs.)	Security Deposit (Rs.)	Validity
I	250.00	60.00	Unlimited rides for 1 day
II	550.00	60.00	Unlimited rides for 3 days

IV. Smart Cards for MLAs against Rail Travel Coupons (RTC)

Persons authorised to use RTC	Smart Card	Recharge Smart Card
MLAs of West Bengal Assembly	Permitted	Permitted
Ex-MLAs of West Bengal Assembly	Not permitted	Not permitted

For East – West corridor:

I. Single Journey Token

Distance	Fare in Rs.
0-2 KM	5.00
2-5 KM	10.00
5-10 KM	20.00
10-16.5 KM	30.00

II. Smart Card (Stored Value)

Recharge Value (Rs.)	Gained Value (Rs.)	Validity
100.00	110.00	365 days
200.00	220.00	365 days
300.00	330.00	365 days
500.00	550.00	365 days
1000.00	1100.00	365 days

III. Tourist Smart Card

Type	Cost (Rs.)	Security Deposit (Rs.)	Validity
I	250.00	60.00	Unlimited rides for 3 days
II	550.00	60.00	Unlimited rides for 5 days

IV. Smart Cards for MLAs against Rail Travel Coupons (RTC)

Persons authorised to use RTC	Smart Card	Recharge Smart Card
MLAs of West Bengal Assembly	Permitted	Permitted
Ex-MLAs of West Bengal Assembly	Not permitted	Not permitted

✅ General Rules

Rules For Smart Token

• Token is meant for single journey. There is no provision for return journey token.
• Token is captured at the exit gate on completion of journey.
• Lost token is not replaced under any circumstances.

Rules For Smart Card

• The first time user will have to purchase the smart card by paying Rs.100/200/300/500 and 1000 (inclusive of Security Deposit of Rs. 60/-) and later on get the pass value recharged for any amount of Rs.100/200/300/500 & 1000, up to maximum card balance of Rs.5000/-. A 10% bonus on flat rate is given on issuing new smart card (minus SD) and further on recharging of smart card. Validity of such card is one year from the date of purchase or date of “add value”.
• A passenger is allowed to enter through the entry gate only with a minimum balance of Rs.25/-(the maximum chargeable fare).
• When a passenger tries to exit with a card without proper recorded entry in it, the passenger is not deemed to be travelling without ticket. Such a mismatch is penalized by deducting Rs.25/- from the smart card.
• In case a patron does not flash his smart card at the exit and makes an improper exit, the card is locked. The booking counter deducts the maximum chargeable fare Rs.25/- from the smart card when the same is presented in the next visit and the card is unlocked.
• Lost card is not replaced under any circumstances.

✅ Baggage Rules

BAGGAGE PERMITTED TO BE CARRIED -upto 10kgs in weight and not bulky in nature

• Any person while travelling in Metro Railway may carry only small items of personal baggage, e.g., Tiffin basket, small hand bag or attached case in addition to umbrella or walking sticks required for personal use which are not likely to cause an accident or obstruction or any inconvenience to other passengers.

ARTICLES NOT PERMITTED AS ACCOMPANIED BAGGAGE

No person shall take with him –

• Offensive articles, such as wet skin, hides, dead poultry and gore etc.
• Dangerous articles, such as- explosives of any variety including fire works, inflammable materials such as oil, grease, ghee, paint, dry grass and leaves of any variety, waste papers, acids and other corrosive substances; or
• Dead body.

✅ OFFENCE AND PENALTIES

• Any person who commits any offence of caring offensive goods or explosives or dangerous goods in violation of Rule 4 will also render himself liable for prosecution under section 8 of the Calcutta Metro Railway (operation and Maintenance) (Temporary Provisions), Act, 1985.
• Any offence referred to in sub-rule shall be punishable with fine which may extend to five hundred rupees for caring offensive goods and an imprisonment for a term which may extend to four years and also a fine which may extend to five thousand rupees for carrying any dangerous goods. The offender shall also be responsible for any loss, injury or damage which may be caused by reason of such goods having been brought upon the Metro Railway.

✅ Helpline Numbers

Metro Railway Helpline Numbers are here.

• Women Helpline number :- 9007041908
• Other Helpline Number :- 9007041789
• Security Helpline :- 182

Refund Rules

REFUNDS :

• Balance amount is refunded, in case of Contactless Smart Token (CST) and Contactless Smart Card (CSC), after rounding off to the immediate lower whole number.
• CST once purchased cannot be refunded under normal circumstances if the passenger has already entered the paid area.
  • Full refund is allowed at token issuing station within validity period (i.e. 45 minutes) to a token holder who has not entered the paid area.
  • Beyond validity period extending upto next day, a refund of Rs.5/- is allowed on presentation of token to the booking staff.
  • From 3rd day onwards Rs.2/- (for tokens of Rs.5/-) and Rs.5/- (for tokens of more than Rs.5/-) are refunded to the token holders wanting to return such tokens.
• For corrupted / unreadable CST, a new CST is issued in replacement and the commuter is allowed to complete his journey.
• For a partially used CST, no refund is granted in normal circumstances; the token is captured at the exit gate and the passenger is allowed to exit.
• In case of unusual incidents (accidents, service disruption for more than 30 minutes), full refund is granted only at the CST issuing station on the day of occurrence to the token holder in station premises including both paid and unpaid area.
  • In cace of unusual incidents exceeding 30 minutes, a passenger having a partially used token is refunded 50% of the fare on the day of occurrence.
  • Eligible passengers are refunded 100% and 50% respectively on the next day of unusual incident. From 3rd day onwards Rs.2/- (for tokens of Rs.5/-) and Rs.5/- (for tokens of more than Rs.5/- ) are refunded to the token holders wanting to return such tokens.

Refund of Smart Card and Student Smart Card in different scenarios:

Card Attributes	Conditions	Refund Scenario
Physical condition	Ok	Only Security Deposit is refunded.
Electronic Readability	Ok
Readability of engraved ID	Clear
Validity	Expired

Card Attributes	Conditions	Refund Scenario
Physical condition	Ok	Proportionate  balance amount is refunded along with Security Deposit.
Electronic Readability	Ok
Readability of engraved ID	Clear
Validity	Ok

Card Attributes	Conditions	Refund Scenario
Physical condition	Damaged	No Refund
Electronic Readability	Ok
Readability of engraved ID	Clear
Validity	Expired

• No refund is permissible in case engraved ID on the card is NOT clearly readable.
• No refund in tourist smart cards except Security Deposit( on presentation of card).
• Smart card of any type is not permitted any refund in case of unusual incidents.
• Smart Card for MLAs against Rail Travel Coupons (RTC). No Smart Card for Ex-MLAs.
• Break Journey: No break journey is allowed in Metro Railway, Kolkata.
• Children below the age of 5 years are allowed free travel in Metro Railway

Kolkata Metro – Station List

Station Name	Station Name	Station Name
Kavi Subhash	Salt Lake Sector – V	Joka
Shahid Khudiram	Karunamoyee	Thakurpukur
Kavi Nazrul	Central Park	Sakherbazar
Gitanjali	City Center	Behala Chowrasta
Masterda Surya Sen	Bengal Chemical	Behala Bazar
Netaji	Salt Lake Stadium	Taratala
Mahanayak Uttam Kumar	Phoolbagan
Rabindra Sarobar	Sealdah
Kalighat
Jatin Das Park
Netaji Bhavan
Rabindra Sadan
Maidan
Park Street
Esplanade
Chandni Chowk
Central
Mahatma Gandhi Road
Girish Park
Shobhabazar Sutanuti
Shyambazar
Belgachhia
Dum Dum
Noapara
Baranagar
Dakshineswar

The initiative had to wait for 2 decades when in 1969 the Metropolitan Transport Project was initiated. The master plan prepared by them in 1971 envisaged a network of 97.50 km consisting of three North-South corridors of which three were selected for detailed planning. These three lines were Dumdum – Tollygunge, Bidhannager – Ramrajatala and Dakshineswar – Thakurpukur.

Based on traffic studies, the Dumdum – Tollygunge corridor was first selected for implementation and work started on 29th December, 1972. On 24th October 1984, the first stretch, a length of about 3.4 km between Esplanade and Bhowanipur was completed, the first metro line in India. Over the years, others stretches on the corridor were gradually completed and some extensions were also made. This corridor was extended to New Garia as late as 2010. The people of Kolkata, enjoyed benefits of a modern metro system.

Line 1 :- North-South Metro

The North–South Metro of the Kolkata Metro is South 24 Parganas and North 24 Parganas in West Bengal. It consists of 24 operational stations from Kavi Subhash to Noapara, of which 7 are elevated, 2 are at grade and the remaining 15 are underground and 2 other elevated stations under construction with a total distance of 31 km.

Noapara – Dakshineswar : North – South Corridor of Metro Railway Extended ~ 22.02.2021

• Metro service from Dakshineswar will help passengers to enjoy pollution-free, comfortable and convenient journey
• Inauguration of 4.1 km long Metro extension from Noapara to Dakshineswar will benefit 50,000 commuters daily
• Passengers to enjoy pollution free comfortable and convenient journey
• Worshippers to conveniently visit Dakshineswar Temple
• Lift and escalators for Divyangjan and senior citizens.

The much-awaited stretch from Noapara to Dakshineswar was inaugurated by Hon’ble Prime Minister, Shri Narendra Modi by flagging off the first train from Dakshineswar o­n 22.02.2021. The North-South Metro is now extended beyond Noapara to Dakshineswar. This 4.1 kms of the stretch from Noapara to Dakshineswar can be covered in 10 minutes o­nly. The commercial services will come into force with effect from 23.02.2021(Tuesday).

Line 2 :- East–West Metro

East – West Metro Upto Sealdah Metro (8th Metro Station) ~ 11.07.2022

The 8th Metro Station of East – West Metro, i.e Sealdah Metro will be inaugurated on 11.07.2022. The much awaited extension from Phoolbagan to Sealdah of East – West Metro corridor will be inaugurated and the first service will be flagged off on this stretch. This 2.33 Km extension from Phoolbagan to Sealdah has been construed at a cost of Rs.1250 Cr. Kolkata Metro’s east-west corridor extended from Phulbagan to Sialdah. Metro service will pass 33 meters below the Hooghly river.

This extended stretch is going to provide fast, easy , eco-friendly and traffic snarl free commuting to thousands of commuters. Fully Air Conditioned Sealdah Metro station is replete with modern passenger amenities like Double Discharge Platforms, Platform Screen Doors, lifts, escalators, toilets, tactile, sitting chair, more booking counters and various safety arrangements like Fire Fighting Facilities, Blue Light System, Cross Passages for emergency evacuation from one tunnel to other etc.

Kolkata Metro Line 2 (Line 2 or East-West Corridor) will connect Teghoria with Howrah via Salt Lake by going underneath the Hooghly River/Ganga in the Indian state of West Bengal. It would consist of 17 stations from Teghoria (Haldiram) in the east to Howrah Maidan in the west, of which 11 would be elevated and 6 would be underground, with a total distance of 22 km.

East-West Metro Commencement of Trial Run Up to Sealdah ~ 31.07.2021

Kolkata Metro announced that Metro Railway plans to extend East-West Metro services up to Sealdah by partially operating Sealdah station (East Bound line o­nly). This section will add another 2.33 Kms and o­ne station (Sealdah) in 6.97 Kms already being operated in East-West Metro corridor from Salt Lake Sector-V to Phoolbagan. Integrated trial of systems is prerequisite for getting mandatory clearance from Independent Safety Assessor (ISA) to start the revenue services in the Metro corridor.

This trial has commenced from 31.07.2021 and the complete trial and review by ISA will take approximately 03 months time. Shri Manoj Joshi, General Manager, Metro Railway, Shri Manas Sarkar, Managing Director, senior officers of Metro Railway, and Directors of Kolkata Metro Railway Corporation Ltd (KMRCL) witnessed the commencement of the trial. Like earlier sections, this trial will check all systems before starting the revenue service. o­nce the trial is concluded and certification from ISA received, Metro Railway will take further action for commencement of services up to Sealdah.

After reaching Sealdah, Shri Joshi inspected the platforms, concourse, entry and exit gates, circulating area, lifts, escalators and other passenger amenities which will be provided at this station.

Line 3 :- Joka–Esplanade Metro

It is a line of the Kolkata Metro Rail , that of 2019 is still under construction. The route spans 14.215 kilometres (8.833 mi) from Joka in the south, to Esplanade in the north with an extension of 2 km to Diamond Park from Joka. It will connect Kolkata Metro Line 1 at Park Street in central Kolkata and run in parallel up to Esplanade in central Kolkata where it will connect Kolkata Metro Rail Line 2 also. Line 3 is being built by Rail Vikas Nigam Limited.

Line 4 :- Noapara–Barasat Metro

The Line 4 or Noapara – Barasat Line of the Kolkata Metro Rail is an 16.876 km long metro route from Noapara to Barasat in North 24 Parganas, which is under construction.

Line 5 :- Baranagar–Barrackpore Metro

The Baranagar to Barrackpore Metro (Line 5) (12.40 km) in North 24 Parganas was planned to enable a quicker commute from the northeastern suburbs to North Kolkata.

Line 6 :- Kavi Subhash–Biman Bandar Metro

Line 6 of the Kolkata Metro Rail will connect New Garia with Netaji Subhas Chandra Bose International Airport via two satellite towns Salt Lake and New Town. There will be total of 24 stations. The line is targeted to open from Kavi Subhash to Hemanta Mukherjee in 2021

QR Code Based Ticketing System in Kolkata Metro Corridor

QR Code based ticketing system has been introduced in E-W Metro corridor from 04.12.2021. It will be introduced in N-S Metro corridor soon.Please follow these steps to book your QR Code based Metro ticket comfortably at your convenience.

Process to Book QR Code Based East – West Metro Ticket via Mobile App

Metro’s Smart Card to Cost Rs. 150/- from 01.06.2023

Metro Railway, Kolkata announced that due to the shortage of changes and inability of commuters to tender exact fares, it has been decided to increase the minimum Metro Smart Card value from present Rs. 120/- to Rs. 150/- from 1st June, 2023 (Thursday). Security deposit of the Smart Card will remain same i.e. Rs. 80/-. But the ride value will increase from present Rs. 40/- to Rs. 70/-. Metro authorities add 10% valueto this ride value of Metro Smart Card. As a result, from 1st, June 2023 if a Metro commuter purchases a Smart Card at the cost of Rs. 150/- he/she will get Rs. 77/- instead of present Rs. 44/- as the ride value. Recharge values of the Smart Card will remain unchanged.

This decision will help to address this problem being faced at the booking counters of the Metro stations and Metro commuters will be benefited from it.This is applicable o­nly for NEW SMART CARD, not of old o­ne. In order to make the commuters aware about this change of Metro Smart Card value, frequent announcements are being made at all Metro stations. Notifications are also o­n display at Metro booking counters of all stations.

New Look of Kolkata Metro Smart Cards

Kolkata Metro Rail announced that Metro Railway has started to issue new look Smart Cards from today (i.e on 30.01.2022). Metro entered into an agreement with the private hospital of the city for smart cared branding in the last year i.e 2021. As a part of that agreement, Smart Cards with this new look, have been made available at all booking counters of North-South and East-West Metro corridors.

Kolkata Metro : Re-Introduction of Smart Tokens in Metro from 01.02.2022

Kolkata Metro Railway announced that keeping in view the demand from Metro users, Metro Railway , Kolkata has decided to issue Smart Tokens from 01.02.2022.

These tokens will be available at all North-South and East -West Metro counties as well as Automatic Smart Card Recharge Machines (ASCRM).

It would not be out of place to mention here that token sanitiser machines are already installed at all Metro Railway stations. Tokens get sanitised through Ultra Violet Ray sanitizing Machines in 04 minutes time only. In the crowded stations 02 such token sanitising machines have been put in use.

Earlier News : Smart Token Restored in Metro ~ 25.11.2021

Kolkata Metro Smart Cards ~ Mobile Application

Railway announced that the much-awaited App for recharging Metro smart cards can now be downloaded from Google Playstore on your android phone. Following are the link and details.

This mobile app has been developed to facilitate online recharge of Smart Cards and provide useful information regarding our services to the users. This Mobile app is completely developed by Metro Railway, Kolkata itself. We are the 17th Zone of Indian Railways under Ministry of Railways, Govt. of India.

Following are the link :- Kolkata Metro Smart Card ~ Mobile Application

• Special Trains List 2023-2024: Indian Railway
• Vande Bharat Sleeper Trains
• Metro Railways in India
• Water Metro
• Mega Block : Mumbai Local Trains
• Major Train Blocks
• Best Credit Card for Booking Railway Train Tickets 2023