Medical Facilities by Indian Railway

Medical Facilities by Indian Railway

Indian Railway is always take care of their passengers in a very good manner. The facilities of Medical Aid in trains provided by Railway is an example for this. Medical facilities provided by Indian Railway. Let’s go through the details of that.  

Medical Tourism by IRCTC Details

IRCTC announced that Railway is providing premium healthcare at affordable prices through most expensive pan India network of Doctors, Clinics, Hospitals and Labs.

Steps to Avail Medical Tourism Packages

  • For availing the services, a customer has to log in to the IRCTC’s tourism portal —
  • Fill up a basic enquiry form about the details of the treatment needs.
  • Once the enquiry is generated, the IRCTC team will call up the customer and explain about the treatment options on the basis of convenience and budget.
  • The company is aggressively marketing its medical tourism initiative through the network of its pan-India offices and has also conducted a product sensitisation session for its officers and staff in various zonal and regional offices.
  • Having a substantial network of hospitals, nursing homes and diagnostic centres empaneled with its technical partner, the IRCTC is offering the packages at a “highly-competitive” prices.

Paediatric Unit a Perambur Railway Hospital

Indian Railways engages RailTel to implement an HMIS across its health facilities

Indian Railways announced on 10.11.2020 via Press release that with the objective of bringing hospital management on a single architecture to prevent pilferage and making operations seamless has entrusted RailTel Corporation of India Limited (“RailTel”) with the implementation of hospital management information system (“HMIS”) an integrated clinical information system for its 125 health facilities and 650 polyclinics across India for improved hospital administration and patient healthcare.

The features of the software extend from customizing clinical data according to the departments and laboratories, a multi-hospital feature that provides cross consultation, seamless interface with medical and other equipment’s and the patients will have the benefit of accessing all their medical records on their mobile device.

RailTel and Ministry of Railways have signed an MOU with regard to the modalities for the execution of the work. The open-source HMIS software is to be deployed over the cloud.

Speaking on this announcement, Indian Railway Board, Chairman VK Yadav said” We are embracing digitization across all spheres and are continuously undergoing change. The HMIS platform will be connected to the Unique Medical Identity System. A Centre of Excellence for Artificial Intelligence (AI) is underway which will drive these technological changes be it artificial intelligence, data analytics or app-based services. Our strategic relationship with RailTel has always been based on merit and they continue to help us implement a variety of projects such as the Video Surveillance System, E-Office Services, Content on Demand,, Wi-fi across major railway stations in India ”.

Speaking on the occasion of its appointment, RailTel, Chairman & Managing director, Shri Puneet Chawla said “Proof of Concept of the HMIS has already been established by the implementation of the hospital management information system in South Central Railway and a pan India deployment is being considered in a phased manner. Traditional forms of record-keeping have its own limitations and we believe that the integration of technology is the only way to achieve scale, cost efficiencies, ease of access besides other benefits.”

RailTel offers a diversified portfolio of ICT services and solutions such as MPLS- VPN, Leased line services, TPaaS, E-Office & Data Centre Services, large network hardware system integration, software and digital services.

E-Card for Pradhan Mantri Jan Arogya Yojana (PMJAY)

Central Railway announced that Pradhan Mantri Jan Arogya Yojana (PMJAY) beneficiary holder gets an e-card, can avail service at any of the empanelled hospitals ( on CR) of any where in the country.

The coverage includes:

  • 3 days pre-hospitalization and 15 days of post-hospitalization expenses
  • Around 1400 procedures with all related costs like OT expenses are taken care
  • PMJAY extends coverage for over 1,350 medical packages at empanelled public and private hospitals
  • It provides coverage of Rs.5 lakh/family/year

On Central Railway six Hospitals are empanelled under PMJAY. They are

  •   Zonal Hospital (Dr B.R. Ambedkar Memorial Hospital, Byculla, Mumbai)
  • Divisional Railway Hospital, Kalyan
  • Divisional Railway Hospital, Pune
  • Divisional Railway Hospital, Solapur
  • Divisional Railway Hospital, Bhusaval
  • Divisional Railway Hospital, Nagpur

Any person with PMJAY e-card comes to any of these Railway hospital will get necessary secondary or tertiary care free of cost maximum upto Rs.5 lakh per family per year.

Lifeline Express – Hospital o­n Wheels

Lifeline Express-Hospital o­n Wheels , the Magic Train of India was inaugurated by Dr.R Badri Narayan, Additional General Manager, Central Railway at Chhatrapati Shivaji Maharaj Terminus o­n 29.8.2019.


Indian Railways in partnership with Impact India Foundation introduced and launched the Lifeline Express-the world’s first hospital o­n wheels, o­n 16th July 1991 from CSMT Central Railway with the aim of providing medical care to the poor free of cost in the most remote corners of the country. The 7 coach train equipped with the state of the art technology has o­n board the most advanced medical equipments and a dedicated team of medical professionals to treat patients and even perform surgeries.

Central Railway’s Matunga Workshop, where the periodical overhauling of this train is done, has played a significant role in this project.


  • The Lifeline Express has travelled across 19 states of India, covering 201 rural locations in 138 districts.
  • Provide medical treatment to 12.32 lakh patients including 1.46 lakh cases of surgery, this includes treatment like, Restored Mobility, Vision, Hearing, Correction of facial deformities, treatment for Epilepsy, Dental problems, Cancer and many more all which are free of cost.
  • In Maharashtra it has conducted projects at Ratnagiri, Ballarshah and Latur in the past two years.
  • The Lifeline Express train will now be moving to Sahibganj for its next project.

First Aid Emergency Care and Medical Facilities by Indian Railways

Ministry of Railways is providing the First Aid emergency care and medical facilities at all Railway Stations and in all passenger carrying trains for which Medical Boxes containing wide range of medicines, dressing materials, consumables, oxygen cylinder and delivery kit, Railway announced through a Press Release on 25.10.2018.

The above mentioned items are available with the Train Superintendent/Guard and Station Master/Station Superintendents as recommended by the expert doctors of All India Institute of Medical Sciences (AIIMS), New Delhi.

Any passenger falling sick or getting injured during the course of train journey may contact the railway staff available on-board or at stations for making arrangements for providing First-Aid. All the front-line staff deployed in trains and at stations viz. Ticket Checking Staff, Train Superintendents, Guards, Station Masters etc. are properly trained in rendering First-Aid.

In case of severe medical emergency while travelling, the service of doctors travelling as passengers is also utilised. Such doctors are given concession in the fare and their identity is separately shown in the reservation charts available with the TTE and also displayed in the coach.

Availability of either a railway doctor or private practitioner for providing medical aid is arranged en-route at next station. Station Masters maintain a list of railway/government/private hospitals/clinics and ambulance services in the vicinity of the respective station along-with their address, facilities available and contact details.

Earlier News

In addition, Augmented First Aid Boxes with wide range of medicines, disposable medical material, etc. have been provided with the Train Superintendents / Guards of Rajdhani / Shatabdi Express trains and some nominated trains.  

Front line staffs deployed on trains are also trained in rendering First Aid. Trains can also make unscheduled halts, if necessary, at the stations enroute in emergencies. The Station Masters of all stations have details of doctors, clinics and hospitals, both Government and Private, in the vicinity of the station, so that their services could also be availed, in emergencies.   Ambulance service of both Railway hospitals and State Governments are utilized when required. 

A pilot project of deployment of doctors in Duronto Trains was undertaken for a period of two years. During the Pilot Project, it was noted that serious patient could not be treated on board and had to be de-trained for medical treatment at a hospital only because the medical equipments, such as ECG machines etc. do not function properly on the trains due to noise/ vibration etc.

The issue of rendering Medical Assistance/ First Aid to the passengers was examined by Hon’ble Supreme Court and it was ordered that a committee of experts be constituted by All India Institute of Medical Sciences, New Delhi and recommendations of the committee be implemented by Ministry of Railways. Accordingly, the recommendations of the committee were obtained and have been implemented, Indian Railway announced through a press release on 04.04.2018.

Helpline Number for Medical Aid

A three digit number “138” has been allotted for “Railway help line other than Security”. Passengers can dial this number from their mobile phones during emergencies and contact the Divisional Control for the help/ assistance required.

Mobile Medical Vehicles by Railway

Medical Van : Sealdah Division

Sealdah Division of Eastern Railway’s MEDICAL VAN on Wheels to reach and serve the ailing employees posted at remote areas. It Equipped with patients’ waiting room, doctors’ chamber, dressing room, wheel chair, stretchers etc.

Medical Vehicles : Delhi

RailTel’s Medical Vehicles in East and South Delhi, which will provide basic medical care to the needy at their doorstep.

‘Ayush’ – Traditional Indigenous Medical Facilities at Railway Hospital : Perambur

Indian Railway Minster inaugurated ‘AYUSH’ (Medical Facilities by Indian Railway) on 24.07.2016 as promised in the Railway Budget 2016-17, to make best use of our traditional, indigenous systems of medicine, ‘AYUSH’ (Ayurveda, Yoga and Naturopathy, Unani, Siddha and Homoeopathy) has been introduced in Railway Hospital, Perambur.


The Ministry of AYUSH was formed on 9th November 2014 to ensure the optimal development and propagation of AYUSH systems of health care. Earlier it was known as the Department of Indian System of Medicine and Homeopathy (ISM and H) which was created in March 1995 and renamed as Department of Ayurveda, Yoga and Naturopathy, Unani, Siddha and Homoeopathy (AYUSH) in November 2003, with focused attention for development of Education and Research in Ayurveda, Yoga and Naturopathy, Unani, Siddha and Homoeopathy.

Objectives of AYUSH

  • To upgrade the educational standards  of Indian Systems of Medicines and Homoeopathy colleges in the country.
  • Strengthen existing research institutions and  to ensure a time-bound research programme on identified diseases for which these  systems have an effective treatment.
  • To draw up schemes for promotion, cultivation and  regeneration of medicinal plants used in these systems.
  • Evolve Pharmacopoeial standards for Indian Systems  of Medicine and Homoeopathy drugs.

Perambur Railway Hospital

At present, ‘Yoga and Naturopathy’ and ‘Siddha and Homoeopathy’ clinics at Railway Hospital, Perambur are functioning under the aegis of Central Staff Benefit Fund.‘Yoga and Naturopathy’ clinic is functioning in Room no.223 and ‘Siddha and Homoeopathy’ clinic is functioning in Room No.224 in New OPD building, 1st floor, Railway Hospital, Perambur.

The timings of these clinics are provided below.  

  • Yoga and Naturopathy : Room No. – 223 : Timings – 09.00 to 13.00 hrs.
  • Siddha : Room No. – 224 : Timings – 09.00 to 13.00 hrs.
  • Homoeopathy : Room No. – 224 : Timings – 13.30 to 17.30 hrs.


  1. 138 service are very useful for one of passenger which was journey with us.
    It is very quickly and helping service.
    Thanks for entire railway team.
    And also thanks to our PM Mr.Narendra Modi.

  2. 138 doesn’t exist. I tried so many times but it doesn’t work. Very bad service of government.

  3. 138 or any contact number for medical it’s only rubbish all are fake and making fool to Indian passenger.Today I traveling from mmr to mfp by train no-11061.My cries from ear pain and I miss tried many more time about medical on 138 but no body reply or help. All are like c class. Any abuse or humanity is less for those person who is related this facilities.

  4. I am travelling from Chennai to berhampur on 29.12.18 in train no.02842 in 2ac. My son was suffering from fever, as I don’t have any tablets and I asked tte for help he asked that just 2hours before train started u can’t get tablet?Idont no what the tte expected us that we can’t expend 10rs for my son. Idont no what is going on in his mind. Really waste mind sets

  5. Pathetic and Shameful service by IRCTC
    In first place this service does not even wotk
    How to get emergency medical assistance if one needs it
    Have been trying for last 2 hrs

  6. 138 service does not exist
    For Medical emergency 138 is tthe only number given and it does not work
    All big stories of Indian railways taking care of their passengers is PATHETIC
    Last 3 hrs I have not been abke to get any assistance from IRCTC… Shameful Passenger care

  7. True…tried to contact many times it doesn’t respond.. have been trying right now.. one patient is in severe pain due to dislocation. . No first aid


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